Refund policy

Last updated 19 October 2026

14-day money-back guarantee

If you're not happy with Listener Bot Premium, you can get a full refund of any payment, the first one or a renewal, if you ask within 14 days of being charged. You don't need to give a reason.

How to ask for a refund

• Reply to the receipt email from Paddle, or contact Paddle through paddle.net with your order details. Paddle.com is our reseller and Merchant of Record, and handles refunds for all orders.
• Or email us at yuvallevy2004@gmail.com with the email address you paid with and the Discord server it was for.

Refunds go back to the original payment method. Paddle usually processes them within a few business days; how long it takes to show up depends on your bank or card provider.

What happens after a refund

A refunded subscription is cancelled, and the server goes back to the Free plan. Recordings and clips are not deleted right away: after a 14-day grace period, the Free plan's 7-day retention applies, so download anything you want to keep.

Cancelling without a refund

You can cancel any time from the server's Premium tab in the dashboard (Manage billing). The subscription won't renew, and Premium stays on until the end of the period you've paid for. After the 14-day refund window, payments for the current period aren't refunded, and partly used periods aren't refunded pro rata.

Your legal rights

This policy doesn't limit any rights you have under the consumer law where you live, including the right to cancel that applies to consumers in the EU and UK.

Contact

Questions about billing or refunds: yuvallevy2004@gmail.com. See also pricing, terms of service and the privacy policy.